HELP! I need help with a Vivid 3 problem

[Ebenezer]

Hello everyone:

PLEASE: I need help for my GE VIVID 3 ultrasound :( .

When I turn on my ultrasound, the system showme the following message:

Critical error: "Dolph UI: UI_SRC: EXKB doesn't exit"

And almost the controls (extended Keyboard) are not functionals (only keyboard and trackball are working!)

Is this a software problem or is a hardware one?
Do I need to call a technician or is something that I can fix by my self?

If is a software problem, which file do I need to repair? what's name and extention?

PLEASE HAVE MERCI ON ME!!!

THANKS!!!

[SMartinez]

It is a hardward and software problem.
Reload software first. The V3 uses Ghost to reload and it will only reload the OS and Application. Your patient data and configuration will be spared.:cool:

Your hard drive is having problems which is usually from improper power down or putting the system into stand-by mode when it does not have good/any batteries and then going mobile with it.:confused: After you reload software (if it will take) then have the HDD cloned and then install the new HDD. Other wise install a new HDD(40,60 or 80gig) and load software fresh.